Bilingual Customer Success Professionals – Auxis

We are expanding our managed services team and looking for highly adaptable Customer Service Agents to deliver exceptional, continuous client support. If you thrive in high-demand environments and have a strategic approach to problem-solving and client satisfaction, we want you on our team.

Core Objectives:

• Client Advocacy & Resolution: Act as the frontline for client success, managing complex inquiries, billing adjustments, and seamless issue resolution.
• Value Generation: Drive revenue and customer retention through strategic upselling and efficient management of service escalations.
• Operational Excellence: Maintain meticulous interaction records and ensure full compliance with internal security policies and enterprise ticketing systems.

Key Requirements:

• Linguistic Proficiency: Advanced Bilingual (English & Spanish, C1 or 9...