Join NAV CANADA as a Customer Service Specialist, providing exceptional support for stakeholders in a hybrid work model. Showcase your strong communication skills while assisting customers with inquiries and managing orders effectively.
This role requires an experienced customer service professional who understands NAV CANADA's operational objectives. Key responsibilities include addressing inquiries via multiple channels and processing orders for aeronautical publications. You'll utilize your interpersonal skills to navigate challenges and ensure quality service, helping to establish standard procedures and policies.
Key Responsibilities:
• Manage NAV CANADA’s customer service lines and email inquiries
• Resolve operational and financial inquiries for stakeholders
• Prepare license agreements for stakeholder access
• Process sales orders for aeronautical products
• Represent NAV CANADA at industry events
Requirements:
• Post-secondary education or equivalent...