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Customer Service Specialist

Company

The Goodyear Tire & Rubber Company

Location

Kunshan, China

Type

Full-time

**What You'll Do:**

+ You will be responsible to order processing create, confirm and maintain customer orders in system, ensuring accuracy of product information, pricing, delivery terms, and customer requirements.
+ You will need to do Cross‑Functional Coordination: collaborate closely with Sales, Planning, Warehouse, and Logistics teams to confirm product availability, production schedules and shipment readiness.
+ You will need to take responsibilities in Shipment & Delivery Monitoring: track shipment activities, monitor logistics progress to ensure timely dispatch of goods in alignment with customer expectations and internal timelines.
+ You will be responsible for issue Resolution: identify and resolve order‑related problems, including quantity mismatches, delivery delays, system errors, or customer inquiries, escalating issues when necessary.
+ You are responsible for data analysis: demonstrates outstanding data visualization and analytical capabilities for ...

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