Key Responsibilities:

• Handle inbound and/or outbound customer queries via call, chat, or email


• Provide timely and accurate resolutions to customer concerns


• Ensure high customer satisfaction (CSAT) through quality service delivery


• Follow defined workflows, SOPs, and compliance guidelines


• Accurately update customer interactions in CRM systems


• Meet productivity and quality metrics (AHT, FCR, CSAT, etc.)


• Escalate complex issues to relevant teams when required


• Support additional tasks such as basic troubleshooting or account assistance

Eligibility Criteria:

• Fluency in French and good command of English (B1–B2 level or above)


• Minimum 0–2 years of experience in customer service/BPO (freshers can apply)


• Strong com...