Drive exceptional service at TikTok as a Customer Service Specialist focused on e-commerce. Handle escalated cases while improving the customer experience across platforms.
In this role, you will manage inquiries escalated by Tier 1 teams, utilizing your problem-solving skills to resolve issues while adhering to service standards. Collaborate with various teams to enhance processes and ensure a seamless experience for customers, sellers, and creators. Your proactive approach will be crucial in identifying ongoing challenges to reduce escalations effectively.
Key Responsibilities:
• Manage escalated customer inquiries via CRM
• Identify issues and document solutions
• Escalate high-risk cases appropriately
• Follow up with teams to close the loop on escalations
• Develop lasting relationships with sellers
Requirements:
• BA/BS degree or equivalent experience
• At least 2 years in a customer-oriented role
• Effective communication skills in English and Vi...