As a Customer Service professional, your responsibilities are:

• Process customer purchase orders in line with customer logistics and shipping requirements.


• Act as the first point of contact for customer inquiries and order-related issues.


• Manage and track customer cases in Salesforce.


• Resolve logistics and delivery issues in collaboration with logistics, warehouse, and internal teams.


• Participate in daily team meetings and support the resolution of escalated customer concerns.


• Ensure effective team backup coverage and knowledge sharing.


• Complete required training and contribute to a positive, KPI-driven team environment..

A successful Customer Service professional should have:

Qualifications:

• Customer service or order management experience.


• Fluent in Spanish and English, additional language skills are a plus.

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