- Job Title: CUSTOMER SERVICE OFFICER
Job Summary You will manage incoming customer calls and inquiries, prepare quotations and contracts, and coordinate technician schedules and customer appointments using CRM systems. You will prioritize tasks effectively to support smooth customer service operations.
Responsibilities - Respond promptly and professionally to incoming customer calls and service inquiries to resolve issues and provide information
- Prepare accurate quotations and contracts to support sales and service agreements
- Coordinate technician schedules and customer appointments using CRM systems to ensure timely service delivery
- Manage multiple tasks simultaneously, prioritize workload, and organize time efficiently to meet customer and operational needs
- Use Microsoft Office tools to document and communicate customer service activities clearly
- Adapt communication style to suit diffe...