Customer Service Representative

The Customer Service Representative is responsible for delivering exceptional customer support to customers. The role involves handling inbound and outbound customer interactions, resolving product or service queries, and ensuring a positive customer experience while maintaining service level agreements (SLAs) and quality standards.

Key Responsibilities

Attending to pricing queries

Correctly capturing each interaction on SAP

Creating quotations

Generating reports

Handling incoming and outgoing calls, and providing support to customer queries including checking of Proof of Deliveries (PoD) for customers,

Helping our sales reps. to process customer orders

Liaising with customer head buyers concerning new stock and price changes

Placing orders

Stock availability

Successfully solving sales related queries.

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