Capita Pension Solutions is looking for Customer Service Representatives to join our established team on a permanent basis. Our Pensions team handles incoming calls from a wide range of members and beneficiaries regarding pensions. This role will be based at our Liverpool office on Chapel Street, working 37.5 hours per week, Monday to Friday, with shift patterns between 8 am and 6 pm. There are no evenings or weekends, and the salary is £25,155 per annum. Start date is 15 June 2026.

Job Title

Customer Service Representative – Start Date 15 June 2026

What you’ll be doing

• Take a high volume of inbound calls from members and beneficiaries.
• After training, handle a wide range of queries within agreed service levels.
• Work in a team supported and encouraged by the Team Manager to develop skills in a fast‑paced environment.
• Receive comprehensive training to be fully equipped to handle every call efficiently.
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