Description

Resolve complaints and inquires and provide information to members, prospective members, providers, other insurance carriers, agents and brokers, attorneys, employer groups and other member or provider representatives in writing, in person and over the telephone. Issues may be health plan related (e.g. medical coverage, claims, referrals, eligibility) or delivery system issues (e.g., appointment access, medical center service complaints, physician selection, fee quotes, patient billing issues)

Additional Skills & Qualifications

MUST COMPLETE INTERVIEW ASSESSMENT and MSCC TESTINGS: ATTACHED IN NOTES SECTION Education: High School Diploma/GED Required _ KAISER WILL VERIFED HIGHEST DEGREE EARNED FROM RESUME ENSURE ITS VERIFIABLE Basic Qualifications: • 1 year of high volume call center experience and having worked from home before * Call center experience ideally be within a regulated industry such as Healthcare, Insurance, Banking, Credit, Etc. Pref...