Description
osition Overview

We are seeking a professional, customer-focused Customer Service Representative to join our team. This individual will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience with every interaction. The ideal candidate is a strong communicator, organized, and committed to delivering excellent service.

Key Responsibilities

+ Respond to customer inquiries by phone, email, chat, or in person

+ Resolve customer concerns in a timely, courteous, and professional manner

+ Provide accurate information about products, services, policies, and procedures

+ Process orders, returns, exchanges, and account updates

+ Document customer interactions and maintain accurate records in internal systems

+ Escalate complex issues to the appropriate department as needed

+ Follow up with customers to confirm issue resolution and sa...