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Customer Service Representative

Company

AFFIN Group

Location

west coast division, sabah

Type

Full-time

Job Purpose

  • To provide frontline service to customers.
  • To deliver quality customer service in accordance with Bank's internal policies.
  • To perform back office functions as well as rendering customer service support.
  • To contribute towards branch's deposit growth and cross selling Deposit / Investment / Bancassurance / Banca Takaful products.

Accountabilities

Financial

  • To take pro‑active actions to prevent fraud and losses (internal & external).
  • To contribute to deposit growth by way of soliciting new accounts.
  • To assist in managing cost control for the branch as per approved budget.

Process

  • Perform daily branch activities in accordance with Bank's internal policies and regulatory requirement.
  • Effective cash handling and ensure Mid Day and End of Day cash balancing is performed in accordance with procedures.
  • Ensure accuracy ...

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