Actively manage Harvey Norman customer repairs & servicing
Tag faulty products and liaise with our service agents & suppliers and keep the service database up-to-date
Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
Assist with the Department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
Run weekly/monthly reports for repairs/service jobs as required by the Proprietor
Advise customers of arrival of stock and organise delivery as requested by the Proprietor