Provides end‑to‑end customer support and account service for assigned internal and external customers, ensuring reliable execution of order, service, and support processes throughout the customer lifecycle. Acts as a primary point of contact to coordinate inquiries, order fulfillment, issue resolution, and service escalations, while maintaining strong relationships with customers and internal stakeholders. Collaborates closely with sales, operations, and support teams to ensure service quality, operational performance, and alignment with commercial objectives. Identifies service needs, monitors trends and issues, and supports continuous improvement of processes and service delivery to enhance customer experience, reduce disruptions, and support business growth.

Roles & Responsibilities

This position has responsibility for: