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Customer Service Representative

Company

ICONMA, LLC

Location

United States, United States

Type

Full-time

Our Client, a Financial company, is looking for a Customer Service Representative for their Remote location. Responsibilities:

+ Handle inbound HR inquiries (payroll, benefits, time tracking, employee relations, etc.)

+ Manage cases in Salesforce

+ Support HR operations in Workday

+ Conduct exit interviews and assist with ondemand checks

+ Triage issues and escalate to appropriate tiers as needed

+ Maintain confidentiality and data integrity

+ Meet KPIs and performance metrics

Requirements:

+ Strong customer service background (call center experience preferred)

+ Excellent communication, problemsolving, and time management skills

+ Experience working with HR systems (Salesforce, Workday preferred)

+ High attention to detail and professionalism handling sensitive information.

Why Should You Apply?

+ Health Benefits

+ Referr...

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