Role Overview

We are looking for a proactive, customer-oriented, and detail-focused Customer Service Representative to provide exceptional support to VIP guests and business partners visiting. This role is responsible for coordinating travel arrangements, handling customer enquiries, and ensuring a seamless service experience through professional communication and efficient execution.

Key Responsibilities

Customer Service & Guest Support

• Serve as the primary point of contact for customer and guest enquiries.
• Provide prompt, professional, and personalized customer service before, during, and after guests' visits.
• Build positive relationships with customers and ensure an excellent service experience.
• Handle customer requests, feedback, and issues efficiently while maintaining confidentiality.

Travel & Itinerary Coordination

• Arrange hotel reservations, airport transfers, and local tr...