Manage end-to-end onboarding of commercial clients , including both new and existing customers , ensuring seamless setup and activation.
Act as a key liaison between the new product sales team and customers , supporting product adoption and onboarding activities.
Engage with clients through multiple channels —chat, email, and phone calls —to explain products, processes, and requirements in a clear and professional manner.
Handle high-volume multitasking , toggling between customer interactions, internal coordination, and back-office onboarding activities.
Perform back-office operational tasks related to customer onboarding, documentation, and data validation.
Demonstrate strong communication skills to rephrase, clar...