Manage end-to-end onboarding of commercial clients, including both new and existing customers, ensuring seamless setup and activation.
Act as a key liaison between the new product sales team and customers, supporting product adoption and onboarding activities.
Engage with clients through multiple channels—chat, email, and phone calls—to explain products, processes, and requirements in a clear and professional manner.
Handle high-volume multitasking, toggling between customer interactions, internal coordination, and back-office onboarding activities.
Perform back-office operational tasks related to customer onboarding, documentation, and data validation.
Demonstrate strong communication skills to rephrase, clarify, and simpli...