As a CSR, you are responsible for handling inbound/outbound customer inquiries through both phone and e-mail. You will be responsible for providing adequate customer service in a professional manner. Additionally, you will be responsible for tasks associated with customer support including, but not limited to, problem resolution, order entry and returns processing.
Responsibilities:
Handle inbound/outbound inquiries through both phone and e-mail in a professional and service-oriented mannerExcellent Data entry skills requiredHandle and process customer returns into inventoryTroubleshoot and respond to customers in a timely mannerBe dependable and very flexible in an ever-changing environmentProvide coverage for the receptionist position on an intermittent basisPrioritize and organize, be detail oriented, work as part of a team, and have a CAN-DO attitudeWill be required to work overtime as necessary