Key Responsibilities

• Attend to high volumes of calls, emails, and WhatsApp messages while efficiently managing customer queries, breakdowns, and service requests.
• Provide accurate guidance and support regarding commercial vehicle breakdowns, maintenance requirements, and service-related concerns.
• Utilise the breakdown management system effectively to log, monitor, and follow up on customer cases.
• Coordinate between dealers, workshops, field staff, and customers to ensure the timely resolution of breakdowns and service requests.
• Ensure continuous communication between customers and service providers throughout the repair process.
• Communicate professionally, negotiate effectively, and manage customer expectations with clarity and empathy.
• Demonstrate a strong understanding of transport operations and the urgency required in a time-sensitive transport environment.
• Ensure breakdowns and repairs are mana...