Acknowledge and process export and import orders promptly, ensuring timely and accurate billing and invoicing.
Ensure orders are handled in accordance with policies and procedures, with proper administrative follow-up and filing for audits.
Serve as the main contact for customers regarding import and export inquiries, assisting with documentation, tariffs, and shipping regulations.
Coordinate with service providers to ensure on-time delivery of goods, resolve customer issues quickly, and maintain high satisfaction levels.
Keep accurate records of customer interactions and feedback, collaborate with sales and operations teams to improve service, and stay updated on industry trends and best practices.
Requirement:
Diploma or degree in business, logistics, or related field preferred.