Accretive Technology Group | Customer Service Representative 

This role is fully onsite in Seattle, WA (downtown)
We are currently hiring for swing and overnight shifts
 
About Us:
Accretive Technology Group is a forward-thinking company dedicated to delivering innovative technology solutions. We foster a dynamic and collaborative work environment where creativity and analytical thinking drive success.

Regular Tasks:

+ Provide customer service to users via Live Chat, SMS messaging, email, and telephone. Ensure detailed records are maintained for all customer contacts.

+ Typical shift volume: 150 Live Chats (up to 4 concurrent), 20-30 SMS messages, 20-30 telephone calls, and 40-50 emails.

+ Review customer accounts for possible fraudulent activity and take appropriate action based on circumstances. Typical shift volume – varies.

+ Provide customer support to performers via email. Ensure detailed records are...