Customer Service Representative - SD - FTCS

About the job

Position: Customer Service Representative

Number of hours: 40 hours/week

Schedule: 7AM-4PM PST

Responsibilities

• Respond to customer inquiries via email, chat, or ticketing systems in a professional and timely manner
• Log and manage customer interactions using our support tools and CRM
• Collaborate with cross‑functional teams (e.g., Product, Engineering) to elevate and resolve complex issues
• Send updates and daily reports in a timely manner
• Answer and route phone calls accurately; take messages when necessary
• Contribute to internal documentation and help center articles as needed
• Follow standard operating procedures (SOPs) for customer service interactions, documentation, and issue resolution
• Complete other administrative tasks as assigned

Requirements