Own the customer service experience. Be the primary point of contact for customers within assigned branch territories. Engage multiple internal teams across branches to provide an excellent customer experience by coordinating and leading the customer service cycle.
Coordinate communications (both internal and external) for all aspects of customer and technical service.
Analyze, plan and facilitate resolutions for customer service and technical issues.
Create new Waste Information Profiles (WIPs) ensuring compliance in accordance with RCRA & DOT regulations.
Manage the waste approval process both with internal and 3rd party TSDFs, determining the most cost-effective methods that comply with customer approved facilities and technologies.
Manage the creation of jobs and tickets for customer service requests. Create detailed work orders to ensure accurate job understanding and execut...