You will be responsible for delivering accurate railing design quotes to customers within a 1-hour turnaround. This is not a standard call center job. You will interpret customer project descriptions, operate our proprietary 2D/3D railing design tool, and deliver professional design estimates via email . Speed, precision, attention to detail, and independent judgment are essential.
Key Responsibilities
Receive inbound design requests through our project management system and respond within 1-hour SLA
Review customer-submitted measurements, sketches, and project details to understand what needs to be built
Contact customers to clarify missing or unclear information before building a design
Build accurate railing designs using Peak's proprietary web-based design tool
Deliver completed designs and product summaries to customers via email in a professional, clear manner
Track all requests through completion and flag any that approach the SLA limit
Escalate c...