Overview


Under the direction of the Canon Site Manager, the Customer Service Representative (CSR) serves as the primary contact for customers and outside vendors to ensure projects are produced within client’s time and budget constraints. The CSR is also responsible for day-to-day job intake, work order creation, data entry, record keeping, Estimating, and providing high-level customer service.


Responsibilities


+ Maintain a professional appearance and demeanor that reflects CBPS and the client’s commitment to quality, continuous improvement and respect for individuals

+ Coordinate and attend customer facing design and production meetings to provide printing best practice that supports time and cost saving efficiencies

+ Receive all Print Center requests via phone, email, or walk-ins

+ Identify missing or problematic components and communicate them to the customer and/or Print Production Manager

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