To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes.
All tasks to be carried out in a quality manner, consistent with the Company vision and values.
Act as communication coordinator from the Service Centre towards assigned customers.
Manage both EDI and manual customer order entry.
Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation.
Manage compliance with export rules for controlled products, including preparation of export ...