Assist Customer Service personnel in the sorting and preparation of PODs for client transmittal and internal billing documentation.
Verify signed Proof of Delivery documents received from agent partners, subcontractors, and various branch locations.
Ensure the completeness and accuracy of all PODs, including proper signatures, delivery dates, consignee details, and any notations or remarks on the documents.
Coordinate with the assigned Customer Service team to follow up on missing, delayed, or incomplete PODs and ensure timely resolution.
Digitally and physically file all POD documents in an organized manner to allow efficient retrieval and reference for any future concerns, audits, or inquiries.