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Customer Service Representative / Officer / Assistant (Japanese N1)

Company

Manpower

Location

Hong Kong, Hong Kong Island

Type

Permanent

  • Excellent command of written/spoken Eng, Cantonese, Mandarin & Japanese (N1)
  • Resolve issues on problems & complaints
  • Membership & operations related administration works

    • Working Hour

    Shift duty; Monday – Friday (08:30 – 17:00 / 09:30 – 18:00 / 10:30 – 19:00)


    About this role...

  • Handle phone calls / emails / live chat inquiries from members professionally
  • Address members/clients enquiries with appropriate solutions effectively
  • Assist on investigation and resolve issues on problems & complaints
  • Deliver quality services to members, clients and other stakeholders
  • Responsible for all membership & operations related administration works
  • Maintain a strong awareness of good practice business processes and policy compliance
  • Ensure client accounts are set-up and administer efficiently and effectively
  • Support effective management of client relationships
  • Learn, maintain a...

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