Responsibilities

+ Answer and route a high volume of incoming calls while delivering professional, courteous, and customer-focused service.

+ Greet and assist visitors in person, ensuring a positive and welcoming front desk experience.

+ Take and process payments over the phone and in person at the front counter, providing receipts and ensuring accurate documentation of each transaction.

+ Maintain accurate and up-to-date customer records, including both paper and electronic files, to support efficient office operations.

+ Organize and manage filing systems, including creating, updating, and archiving documents as needed.

+ Perform data entry with a high degree of accuracy, including customer information, payment details, and other administrative data.

+ Handle day-to-day front office tasks such as scanning, copying, and printing documents to support team members and office functions.

+ Assist customers with genera...