Customer Service Representative
Pay Rate: $18.00 - $19.00

2 Shifts Available:

Monday–Saturday, 9:00 a.m.-5:30 p.m. (one weekday off)

Monday–Saturday, 11:00 a.m. 7:30 p.m. (one weekday off)

Type: Indefinite Contract



JOB DESCRIPTION

As a Customer Service Representative, you will support customers, business partners, and drivers by resolving issues, answering questions, and ensuring deliveries and service commitments are met. This role operates in a fast-paced environment and requires strong communication, multitasking, and problem-solving skills while working closely with operations and transportation teams.



RESPONSIBILITIES

Assist customers and business partners via telephone and email

Handle customer complaints in a calm, professional manner

Diagnose, assess, and resolve problems or issues

Monitor progress of delivery routes

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