Description
We are looking for a Customer Service Representative to support a busy logistics operation. This Contract position is ideal for someone who enjoys balancing customer communication with delivery coordination in a fast-moving warehouse office setting. The person in this role will help keep scheduled deliveries on track, provide timely updates to customers, and resolve service concerns with professionalism.


Responsibilities:

• Monitor daily delivery activity for a high volume of drivers and maintain awareness of route progress throughout the day.

• Communicate with customers to provide order status updates and address questions related to scheduled deliveries.

• Adjust delivery appointments when changes occur and coordinate revised timing with customers in a clear and timely manner.

• Respond to inbound service issues involving orders or delivery concerns and work toward prompt resolution.

• Contact customers befo...