Key Responsibilities

• Receive inbound and outbound calls in a courteous, timely, and professional manner.
• Listen, understand customer needs, and resolve any concerns.
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable.
• Follow the processes of the Client program and perform all tasks in a courteous and professional manner.
• Utilize systems and technology to complete tasks.
• Follow all required scripts, policies, and procedures.
• Utilize knowledge base and training to accurately answer customer requests.
• Comply with requirements surrounding confidential information and personal information.
• Appropriately escalated customer concerns with the managerial team.
• Ensure first call resolution through problem solving and effective call handling.
• Attend meetings and training and review all new training mate...