Serve as a single point of contact for Sales and Field Operations for North America Applied Equipment contracts from receipt of order to delivery of equipment.
Communicate with factories and field offices to arrange shipments per the customer’s requirements and satisfaction.
Monitor orders and expedite factories to prevent delays that would incur additional costs.
Work with sales to resolve order problems identified by contract engineering or factory order edit departments.
Follow up on outstanding hold issues daily to clear them as soon as possible and complete processing.
Issue special shipping instructions to manufacturing plants and third‑party suppliers.
Expedite and coordinate domestic trucking companies on deliveries to customers.
Coordinate input of answers or information in IBS comments as received from the factories and/or transport carriers to ensure field office’s questions a...