Customer Service Rep

Millbrae, CA 94030

 

We are seeking a detail-oriented, empathetic, and tech-savvy Customer Service Rep to support luxury clients. In this role, you'll be the first point of contact for resolving customer inquiries, processing orders, troubleshooting customer service questions, and ensuring an exceptional shopping experience. You will work through email, chat, phone, and eCommerce platforms to deliver fast, helpful, and personalized service.

 

RESPONSIBILITIES:

• Respond promptly and professionally to customer inquiries via email, live chat, phone, and social media


• Assist customers with order placement, product questions, tracking, returns, and exchanges


• Resolve customer complaints and issues effectively and escalate when necessary


• Monitor and update order status, shipping details, and inventory in the eCommerce system