1+ years of customer service or phone-based experience (preferred). Newbies are welcome to apply
Knowledgeable or familiar with Preview Dialer outbound calling system (preferred).
Willingness to work night shifts or rotating schedules
Communication Skills
Spoken English Proficiency
Delivers clear, articulate, concise, and easily understood communication during live calls.
Maintains consistent tone, natural pacing, and professional delivery throughout conversations.
Listening & Comprehension
Accurately understands customer responses, takes actions to verify understanding during conversations, and follows call flows or scripts with minimal guidance.
Written Communication
Summarizes calls with proper grammar, clear sentence structure, and professional language in BDC Angel and dealership schedulers.