Customer Service Representative (Logistics - Blended)

ACCPRO International

Negotiable

Chat

Job Description

DUTIES and RESPONSIBILITIES:

• Customer Support: Respond promptly and effectively via email, phone, chat, and ticketing systems (Freshdesk) to customer inquiries and issues.
• Technical Troubleshooting: Assist customers in resolving technical issues by providing step‑by‑step guidance and troubleshooting support.
• Product Expertise: Maintain a deep understanding of the features, updates, and functionalities of the client's system to provide the best possible customer service.
• Knowledge Based Management: Create and update FAQs, user guides, and articles to empower customers to resolve common issues independently.
• Escalation and Issue Resolution: Escalate unresolved or complex issues to the development and management teams while keeping the customer informed throughout the proce...