The Customer Service Representative provides exceptional support to customers and vendors by responding to inquiries via phone, email, and chat in a call center environment. This role focuses on resolving questions efficiently, processing payments, updating account information, and supplying accurate information and documentation in a timely and professional manner.

Responsibilities

• Answer inbound customer and vendor calls, emails, and chats in a call center environment and resolve inquiries promptly and professionally.
• Provide timely confirmations and information to customers in response to their requests, ensuring all service-level timeframes are met.
• Process payment requests made by phone and respond to questions related to payments and billing.
• Update and maintain customer account information, including billing ...