We have an exciting opportunity to join our team as a Customer Service Representative III, Boynton Beach, Florida.

In this role, the successful candidate provides support within the Customer Service, Financial Clearance/Authorization, and Accounts Receivable CBO departments. The CSR III will act as a primary contact for NYU Langone patients who have questions about their balances, benefits, and insurance. In addition, CSR III will assist the Financial Clearance/Authorization and Accounts Receivable departments to handle the daily tasks/work assignments as determined by management.

Job Responsibilities:

Perform patient resolution activities assigned by management which includes answering calls, logging call data into Customer Relationship Management (CRM) software, entering data, making outbound calls to patients and following-up on open issues, processes credit card payments, and/or other related calls to other teams as needed.

Perform bi...