This role prefers a customer service professional with a demonstrated ability to provide meaningful support in a compassionate manner with both external and internal customers.
You will work independently but also as part of a cross functional team that plays a very vital role in our organization.
Responsibilities:
As an entry-level Customer Service Representative I, you will make critical contributions by holding responsibility for:
Assisting customers by E-Mail with questions, service requests, order placement, accounting needs, and product support.
Process customer orders and requests for product repair into an ERP/order entry system.
Generate and transmit order confirmations and manage customer expectations with regards to delivery timelines.
Support and initiate pricing dispute process.
Process product replacement orders, provide shipping labels and coordinate t...