Responsibilities

• First point of contact for existing or potential B2B customers
• Written and phone correspondence with our customers and external partners
• Interface between customers and Neutrik Organization (Logistics, Supply Chain, Product Management)
• Adhering to the KPI Service Levels
• Continuous Improvement feedback of the Customer Service Processes
• Data Maintenance in ERP and CRM Systems
• Complaint Management

Qualifications

• Experience in Customer Service
• MS Office and SAP Experience
• Experience in CRM Systems such as Salesforce.com
• Team player
• English & Italian (French or Spanish an advantage)

What we offer

We offer a friendly team with a strong sense of togetherness, flat hierarchies, and dedicated support during your onboarding and beyond. You will benefit from inspiring international interactions with col...