Description
Position Overview

We are seeking a reliable and professional Customer Service Representative to support daily customer interactions and ensure a positive service experience. This role will handle inbound and outbound communications, resolve customer inquiries, and maintain accurate records in internal systems.

Key Responsibilities

+ Respond to customer inquiries via phone, email, or chat in a timely and professional manner

+ Resolve issues related to orders, billing, account updates, and general service questions

+ Document all interactions accurately within the company’s CRM system

+ Maintain a high level of customer satisfaction through clear communication and problem-solving

+ Escalate complex issues as needed to appropriate departments

+ Meet performance metrics including response time, call quality, and resolution goals

+ Support additional administrative or customer support tasks as n...