About the role
Burn is looking for an exceptional, efficient Customer Service Representative to fill the role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales, and/or client relationship management.
Duties and Responsibilities

+ Manage outbound and inbound phone calls. 

+ For Outbound – Achieving the daily calls and verification target. 

+ For Inbound – Achieving AHT Targets, SLA Target, Call Abandoned targets and CSAT Targets (Q.A Score) 

+ Ensure 100% follow-up for all dropped/Abandoned calls, tickets& any other Escalations within 24hrs.

+ For Digital Care – Observing SLAs for handling all customer Issues in all digital platforms Customer should receive feedback at a maximum of 25min Post escalation. 

+ Attending All Pre-shifts, Weekly Performance reviews, Coaching and Training Sessions 

+ Adherence to call procedure and auto-fail parame...