About the Role

We are seeking a friendly and dedicated Customer Service Representative fluent in German to join a vibrant support team in Porto. In this full-time, on-site role, you will be a primary point of contact for customers — listening to inquiries, answering questions, resolving issues, and ensuring every interaction reflects our commitment to excellent service. You will work with colleagues across departments to deliver timely, accurate support and contribute to a positive overall customer experience.

What Youll Do

• Respond promptly to customer inquiries via phone, email, and chat, delivering clear and professional support.
• Resolve customer concerns with empathy and attention to detail, helping troubleshoot issues and find effective solutions.
• Maintain accurate documentation of customer interactions, feedback, and resolutions.
• Collaborate with internal teams to escalate and resolve comp...