Role Overview

The primary role of a Customer Service Representative in the Customer Care Team is to deliver exceptional customer service and support across multiple communication channels—phone, email and chat. This role is pivotal in ensuring customer satisfaction and operational efficiency by addressing enquiries related to ResMed products, services, warranties, order processing, and general complaints.

Representatives also play a key role in providing first-line customer support, technical assistance, and escalating issues to relevant teams for timely resolution.

Key Responsibilities

• Respond to customer enquiries in a timely, accurate, and professional manner across multiple communication channels (e.g., phone, email, chat), ensuring high levels of customer satisfaction and adherence to service level agreements

• Process orders for medical supplies and equipment accurately and efficiently.