Are you fluent in Dutch and ready to grow your customer experience career in a vibrant European city? Join our team in Lisbon, Portugal, as a Customer Service Representative (Dutch language) where you'll support a leading travel & tourism brand in an on-site role filled with energy, culture, and opportunity.

What You'll Do

• Interact with customers via phone, email, live chat, and social media, delivering clear, friendly and accurate information
• Resolve inquiries regarding services, bookings, and basic technical issues while following company policies
• Document customer interactions in our CRM systems and escalate issues when needed
• Prioritise and manage a queue of service tickets, collaborating with colleagues and technical teams
• Suggest improvements to service processes and contribute to team knowledge sharing

Who You Are