We are seeking a friendly professional and solution-oriented Customer Service Representative to join our team in Dubai. The ideal candidate will be the first point of contact for customers providing information resolving issues and ensuring an excellent customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat or in person.
- Provide accurate information about products, services and company policies.
- Resolve customer complaints or concerns efficiently and professionally.
- Maintain detailed records of customer interactions and transactions.
- Coordinate with other departments to address customer needs.
- Follow up with customers to ensure issues are resolved and satisfaction is achieved.
- Stay updated on company products, services and promotions.
- Handle order processing, returns and exchanges as needed.
Requirements