Manage accounts in terms of order processing, order follow‑up, pricing integrity, on‑time deliveries, and complete order fulfillment.
Provide telephone customer service regarding the company’s services and/or products.
Identify customer needs and determine appropriate action.
Promote and sell the company’s products or services.
Investigate and resolve complaints.
Use a computer system to track questions and answers as well as enter and track the status of orders.
Evaluate and resolve customer complaints professionally and tactfully.
Negotiate customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.
Authorize credit memos/refunds within policy and according to established procedures.