The Customer Service Representative will act as a liaison, between our Strategic Clients and our Service Departments providing service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

A Day in the Life:

Manage large volume of incoming requests from our Strategic Clients electronically and/or by telephone

Respond promptly to client’s inquiries and meet client timeframes

Communicate with clients through various channels, such as online portals

Communicate and coordinate with internal Service Departments across Canada and the US

Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment

Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution

Obtain and evaluate all...