Why Join Us?

Be the frontline hero of our customer experience! If you love helping people, solving problems, and working in a fast‑paced environment, this role is perfect for you.

Key Responsibilities

• Handle client queries via email, fax, and calls (inbound & outbound)
• Resolve disputes and provide accurate, timely solutions
• Escalate issues to relevant departments
• Collaborate with teams like Arrears, Sales, Retention, and Discharges
• Organize welcome calls and assist with retention & sales support
• Prepare letters (e.g., dishonor notices, confirmations)
• Process tasks such as:
  • Interest Rate Reduction
  • Loan Conversions
  • Visa Debit Card requests
  • Posting refunds/payments (with approval)

What We’re Looking For

• Confident communicator with s...